When it comes to training your staff, J. Marriott, Jr., once said, “Motivate them, train them, care about them, and make winners out of them… they'll treat customers right. And if customers are treated right, they'll come back.”
That, in a nutshell, is what the Rainmaker Five-Star Client Service philosophy is all about. When you develop the highest level of quality in client service, you not only build client loyalty but you also give your clients an unparalleled incentive to refer more business to your firm.
Our Five-Star Client Service philosophy — for both internal staff and external clients — is modeled after the impeccable dining experience of a world-class restaurant. We focus on developing strong relationships with clients in taking the order, confirmation and delivery of the order, consistently ascertaining the highest level of satisfaction and offering of dessert.
